COVID19 Re Opening Guidelines

 

 

Dear Customers,

We would like to take this opportunity to thank you all for your patience and understanding whilst we try and open the facilities on park as quickly and safely as possible, it has been lovely to see so many people back on the Park.

We are constantly reviewing information in both the local communities and wider spread areas and will adjust how we can operate accordingly to maintain customer and staff safety. Here is breakdown of the changes we are making this week and more

Lakeside Bar

We will be opening the Lakeside Lounge from Thursday 23rd July for food and drink, we have chosen to use the Lakeside Lounge rather than The Lakeside Bar as we can offer more space to seat customers in a safe and comfortable environment. Outdoor seating will be available at the Front of The Lakeside Bar again this weekend.

We have a one-way system in operation with Entry through the normal front door and Exit through the side doors onto the car park. On arrival we will require contact details to assist with the governments Track and Trace.

A member of staff will show you to an allocated table depending on size of party with a maximum of 6 persons to a table. Tables and chairs must not be moved around or moved closer together.

Food and drink can be ordered at the bar, we have two clearly marked ordering areas and we ask that you maintain social distancing with anyone waiting before you to order. Takeaway meals can also be ordered at the bar as we will not be able to take telephone orders for food this weekend.

The building has been professionally disinfected before re opening and we have an enhanced cleaning regime in place. Hand Sanitiser has been made available throughout the building and is available at every table.

Village Store:

We will be open this week from Wednesday to Sunday 9am – 3pm and will be back open 7 days a week from Monday. We are continuing to operate on a one customer at a time policy 

Leisure Suite & Gym:

We aim to re-open the Leisure Suite and gym from Friday 31st July, the pool will operate on a booking system as it did previously, and a booking system will also be put in place for the gym

Laundry:

We hope to re-open the Laundry at the same time as the Leisure Suite if not sooner. This is however dependant on our Laundry Service Company coming to carry out an inspection and safety check due to the amount of time the machines have been out of use, as you might guess Laundry companies are extremely busy at the moment.

Play Park & Football Court:

The Play Park and Football Court will be open, please supervise your children at all times to help the young ones maintain Social Distancing wherever possible. We would advise you to wash/sanitise your children’s hands both before and after using the play equipment. 

We would like to thank you once again for your patience, understanding and incredibly positive comments as we try and get back to some kind of normality.

 

 Covid Facilities

 

 

 

 

 

 

 

Covid Update 01/07/2020 (re Opening)

 

Dear Customers,

Firstly we would like to take this opportunity to thank you all for your patience through these testing times, we would like to think we are now on the road to regaining some kind of normality back in all of our lives.

Following the recent announcements from the Uk Government we are pleased to announce Cottage and Glendale Holiday Park will re-open for Holiday Homeowners from 9am Saturday 4th July

With the safety of our customers and staff being paramount at this time our on park facilities (Bar/Gym/Laundry/) will not be re-opening just yet and we will bring these back gradually and in line with all relevant guidelines and in as safe a way as possible.

Whilst out and about on the park please maintain social distancing and show courtesy to other Holiday Home Owners and Staff at all times.

Reception:

Our Reception will be open 9am – 6pm seven days a week. We will have a one-way system in operation outside reception to help maintain social distancing. On arrival at reception please ring the doorbell and wait for attention as we must limit the number of people visiting the office at any one time.

Wherever possible please contact us by telephone as we can answer most queries take payments etc over the phone reducing direct contact.

Village Store:

We are aiming to start re opening the Village Store from Friday 10th July, initially we will be opening Friday – Sunday 9am – 3pm. The Village Store will operate on a one customer at a time only policy, please maintain social distancing at all times if waiting to access the shop.

Play Park & Football Court:

The Play Park and Football Court will be open, please supervise your children at all times to help the young ones maintain Social Distancing wherever possible. We would advise you to wash/sanitise your children’s hands both before and after using the play equipment.

Crazy Golf & Tennis Courts:

To access the Crazy Gold Or Tennis Court please use the side gate adjacent to the new caravan showground, at this moment in time please provide your own equipment if you wish to use these facilities as hire equipment is not currently available.

Maintenance & Contractors:

We will currently be only accepting requests for work inside caravans on an essential only basis i.e. water leaks, gas repairs etc. If you require work to be carried out inside your Holiday Home you will need to vacate the holiday home whilst any of our staff or contractors are carrying out the work.

 

Covid 19 Update 12/06/2020

Dear Customers

Once again we hope you are keeping safe and well.

As yet we still have no confirmed date of re opening the park and after speaking Allerdale Borough Council they have confirmed that no official date has been announced by the Government for Caravan Parks to re open.

We have been advised that the earliest the park may re open is July 4th and this is provisional on the Government being happy that the criteria has been met to move to stage 3 of the road map of Easing Lockdown.

We are now happy to say that our Reception will now be open to from Monday 15th June to deal with Holiday Home Sales Enquiries only from both new and existing customers. We will be operating on a strict appointment only basis from Monday 15th June and we will be adhering to social distancing guidelines.

We can also now confirm that with a view to re opening on 4th July as from Monday 15th June we can allow visits to the park for ‘Essential Maintenance’ purposes.

Any visit to the park to carry out essential maintenance is restricted to direct access to your holiday home only, you may not visit other peoples holiday homes on the park and Reception is closed to all but pre booked appointments. We can allow a maximum stay of 2 hours and social distancing must be observed at all times.

All facilities on the park will still remain closed at this time.

This information will also be updated on our website shortly and a text message sent out to customers.

Once again we thank you for your continued patience through these testing times.

 

COVID19 (Coronavirus) – Further Update 

Following the Uk Governments latest guidance published Sunday 22nd March and the announcement from the Prime Minister last night, Monday 23rd March 

The Uk Government has updated its advice for essential travel late yesterday to now state: 

Essential travel does not include visits to second homes, camp sites, caravan parks or similar, whether for isolation purposes or holidays. People should remain in their primary residence. Not to do so puts additional pressure on communities and services that are already at risk. 

 Yesterday’s further announcement included new measures to include: 

 People in Briton are to stay at home and are only allowed to leave their homes for very limited purposes: 

  • Shopping for basic necessities
  • For one form of exercise a day
  • For medical needs
  • Travel to and from work that is necessary and cannot be done from home

As a company we are having to make decisions that until recently would never have even imagined 

 The Governments instructions have also been for all nonessential businesses to closespecifically including caravan parks. 

As of Tuesday 24th March we have been instructed to close our doors and we are instructing all customers not to travel to our park and those that are currently on park are being asked wherever safely possible to leave the park and go home. 

We have already closed all facilities which now includes our play park and suspended our sales operation, we will now be closing our office to the public from Tuesday 24th March. All Urgent calls can be made to our emergency mobile number 07553 636525 which will have a voicemail service in place if your call can’t be answered. 

Contractors have been instructed to not visit the park until further notice however we will still have a staff presence on site to carry out essential park maintenance to ensure we still have our beautiful park to come back to. Please maintain the recommended distance from any staff members out on site. 

We ask you for your continued patience through these difficult times.  Our park owner, management team and staff only have access to the same public information available on the government website as the general public. We are constantly reviewing the updated information and will update our procedures as soon as possible. 

These are heartbreaking times for businesseand families alike, but we must all do what we can to follow the guidance we have been given, prevent the spread of this virus further and reduce the impact on the NHS. 

Please take care and stay safe. 

Cottage and Glendale